Refund policy

Effective Date: [02/02/2025]

1. Order Cancellation

• Cancellations made at least 24 hours before delivery are eligible for a full refund.

• Once delivered, orders cannot be canceled.

2. Returns and Refunds

• Flowers: Due to their perishable nature, returns are not accepted. However, if you experience any quality issues, contact us within 24 hours for a replacement or partial refund.

• Non-Perishable Items: Returns are accepted within 14 days if unused and in original packaging. Return shipping costs apply.

3. Damaged or Incorrect Items

• Notify us within 24 hours of delivery for replacements or a full refund, including delivery charges.

4. Refund Process

Refunds are issued to the original payment method within 7-10 business days.

5. Contact Us

For questions, contact us at: info@floryj.com